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Our process

A DYNAMIC TEAM THAT EXCELS AT IMPROVING WELL-BEING.

Steps

Improvement starts with trust and trust starts with honesty. That's what we believe in. That's why we want to be transparent about how our business processes work. On this page, we’ve outlined the development process of our products. From raw material to user.

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1 raw materials

Medication usually consist of various different substances, some of which may be of vegetable or animal origin. Today, however, most raw materials for medicines are made synthetically. Medicinal substances occur naturally, but they can also be synthesised. The effectiveness of a substance is not affected by its provenance: if the molecules are identical, so is the effect. Will Pharma strives to work as much as possible with substances of natural origin.

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2 Production

In addition to the active ingredient, most medicines also contain so-called excipients, such as:

  • fillers (to increase volume);
  • dyes;
  • flavourings;
  • binders (to press the various ingredients into a tablet;
  • smooth coating (to make it easier to take the medicine from the packaging and swallow it);
  • granulating agents (substances that affect the rate at which a tablet disintegrates in the stomach);
  • protective coating (layer that causes a pill to break down only in the intestine and not in the stomach).

Our medicines are subject to continuous testing: from the very start of the development process up to delivery to patients, our healthcare products are monitored, tested and checked for effectiveness and/or side effects. We do this to guarantee patient safety. In the Netherlands, the effectiveness, risks and quality of medication is assessed and monitored by the CBG Medicines Evaluation Board. For the Belgium market this responsibility lies with the Federal Agency for Medicines and Health Products (FAMHP). 

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3 packaging

Although many medicines are still sold in jars, blister packs are becoming more and more common. Not only are they considerably more hygienic, but they also allow users to tear off one or two pills for greater convenience. Patients who are on a lot of medication are often given blister pouches, which are clearly labelled with the exact date and time that each pill is to be taken.

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4 transportation

It is important that our healthcare products are distributed under the proper conditions, so we make sure to constantly monitor our products during transport. The entire shipment is checked before departure, followed by interim monitoring during the whole journey. Finally, our healthcare products are checked again upon arrival. In a nutshell, we carry out strict checks prior to, during and after transport, as well as in the warehouse.

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5 warehouses

All our drugs pass through our distribution centre, as this is where they first enter the country. We give our healthcare products a second check and store them under strictly monitored conditions. By storing medication in our warehouses, we make sure that we always have sufficient stock available to quickly supply local markets, allowing us to move along dynamically with the healthcare market.

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6 wholesale

During this step, we provide wholesalers with the healthcare products they need to supply pharmacies. At first, wholesalers store the products themselves, before distributing them to local city pharmacies. These pharmacies order their medication from wholesalers, who in turn order them from pharmaceutical companies. Often, wholesalers order products from various different pharmaceutical companies in order to provide a full range of products.

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7 pharmacies

Doctors prescribe medication, after which patients can pick it up from their local pharmacy. In other words, medication is effectively ‘delivered’ to patients in the pharmacy. In addition to providing healthcare products, pharmacists also play a role in guiding and informing patients. They are responsible for checking whether certain types of medication can be used alongside each other and whether they can be used to treat the clinical picture in question.

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8 patient

Patients today want to have a say in their own care, with shared decision-making becoming increasingly common. For many diseases and disorders, patient associations have been established in order to connect people suffering from similar conditions, as well as to defend the interests of patients, their parents, and other family members. The end users of healthcare products play a greater role in the process than ever before, which has contributed to improved patient well-being, along with the new roles played by pharmaceutical companies, doctors, pharmacists and all other links in the chain.

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